I should preface by saying that I’m not really a sports guy, but I think if you’ll read to the end you’ll get what I’m saying and you’ll find out you don’t necessarily have to be a sports fan to get where I’m going. A number of years ago I was having a conversation with…

I am a support professional. I have been for most of my 30+ years working in IT. My job is to enable my customers to do their jobs, not tell them how to work or what they need to do their jobs. Don’t get me wrong, I certainly can function as a solutions provider, and…

I’ve been in IT now for more than 30 years and during that time customer service has always been one of my hallmarks. As the old adage goes, if we don’t take care of our customers, someone else will, right? So it was with interest that I read issue #19 of Inside Link, the newsletter…

I was looking through my LinkedIn feed this morning and saw a post that read: The WordPress world needs less: ‘Web designers’ who call themselves web designers but are basically template editors And more: Skilled teams who understand how to build with WordPress efficiently And while I agree completely that we need more skilled teams…

There are a few people I know who are in the path of this monster that’s roaring ashore on Florida’s gulf coast. My thoughts are of course, first and foremost, for their safety of that of their families. I’m also hopeful they experience minimal property loss or damage, so I’ll just put that out front…